我們花了 30 分鐘才找到它——那個儲物箱使用的是黃色的 DHL PackStation。之所以這麼難找,是因為我們完全沒料到要將行李放在 PackStation 裡。 我們一度不確定是否還能取回行李,因為這看起來就像是透過 DHL 寄送行李一樣……此外,「Radical Support」的客服在週日反應極慢,而且週日也不提供電話支援。
最後我們總算弄明白了:你需要點擊「存放」,並手動貼上透過電子郵件收到的代碼。接著你會透過電子郵件收到另一個代碼,用來開啟儲物櫃。可惜的是,一旦你用第二個代碼打開儲物櫃,就無法再次使用該儲物櫃,且預訂也隨之結束。
We spend 30 minutes to find it - the storage box uses the yellow DHL packstation. It was really difficult to find it because we were definitely not expecting to leave our luggage inside a packstation. We were unsure whether we will ever get our luggage back, because it looked like we were sending our luggage away via dhl…Besides “radical support” customer service was really slow on Sunday and telephone support is not available on Sunday.
In the end we figured it out, you need to click “deposit” and manually paste the code you got via the email. And then you will receive another code via email to open the locker. Unfortunately, you as soon as you open the locker with the second code, you cannot use the locker again and your booking is over.