můstek 行李寄存

Very accommodating following a flight delay and change of plans.

Tutto bene, servizio cordiale. Zona comodissima tra centro e metro

War okay, aber letztendlich war der Zugang etwas schwierig, da man erst das Hotel anrufen muss, um einen Zugangs PIN zu bekommen. Leider war die Rezeption auch nicht bis zur gebuchten Endzeit da, so dass wir unsere Koffer früher abholen mussten, als gedacht.

The luggage storage is in the hotel lobby which is located in the basement. There is no elevator. Also there is a code at the door which is not given when booking the storage so you cannot enter the hotel. We rang the bell many times with no answer and knocked on the door but the lobby was down stairs so nobody heard. Eventually a random construction worker opened the door for us but it was very uncomfortable. The lady at the reception was very nice but she didn’t even wanna see our booking, she didn’t mark our luggage or confirmed our identity when taking the Luggage back. I felt as if anyone could’ve walked in and taken our luggage. Overall the experience was ok so I gave it a 3 but I can definitely see where things could’ve went wrong.

Bien situé, facile à trouver, il faut téléphoner pour avoir le code d’accès. La personne a la réception, située au sous-sol est très accueillante, la récupération de la valise est très aisée,

Very friendly and accommodating!